Booking & Cancellation Policy
Reservation and Cancellation Policy:
1. Reservations:
- To make a reservation, payment of a 100% deposit of the total stay amount is required.
2. Free Cancellations:
- Guests are entitled to cancel the reservation free of charge up to 15 days before the check-in date.
- If cancellation occurs within this period, the deposit will be refunded in full.
3. Cancellations After Free Period:
- Cancellations made after the free 15-day period before check-in will result in a retention of 30% of the deposit as a cancellation fee.
- For cancellations made within the last 7 days before the check-in date, the total reservation amount will be retained as a cancellation fee.
4. No-Show:
- In case of a no-show without prior notice, the total reservation amount will be charged.
5. Reservation Modifications:
- Reservation modifications are subject to availability and may be subject to rate adjustments.
- Modifications must be requested at least 15 days in advance of the originally scheduled check-in date.
6. Refunds:
- Refunds for eligible cancellations will be processed within 7 business days, using the same payment method used for the original reservation.
7. Special Circumstances:
- In exceptional situations such as natural disasters or medical emergencies, we will review cancellation requests on a case-by-case basis.
This policy has been established to provide transparency and flexibility to our guests while also ensuring the effective management of our operations. We look forward to welcoming you to our local accommodation and providing you with a memorable stay.
Pet Acceptance Policy:
1. Pet Acceptance:
- Pets are welcome in our local accommodation, subject to availability of designated pet-friendly rooms.
2. Security Deposit:
- A security deposit of €100 per pet will be charged at the time of check-in.
- This deposit will be refunded at check-out, subject to room inspection and verification of any damages caused by the pet during the stay.
- The owner is liable for any damages caused by their pet, even if exceeding the deposit.
3. Additional Cleaning Fee:
- In addition to the security deposit, an extra cleaning fee of €25 will be charged.
- This fee is intended to cover the cost of specialized cleaning after the pet's stay.
4. Owner's Responsibilities:
- The pet owner is responsible for ensuring that the pet is properly supervised and controlled throughout the stay.
- The owner is liable for any damages caused by their pet, even if exceeding the deposit.
5. Restrictions:
- Pets must be properly vaccinated and compliant with all local regulations.
- Pets are not allowed in the swimming pool area.
6. Prior Communication:
- Guests must inform us in advance of their intention to bring pets during the booking process.
7. Number of Pets:
- The number of pets per room may be limited, subject to our capacity and internal policies.
This policy aims to ensure a comfortable stay for both guests and their pets while also protecting the integrity of our local accommodation. We look forward to welcoming you and your pet to our accommodation.
